We collect “Non-Personal Information” and “Personal Information.” Non-Personal Information includes information that cannot be used to personally identify you, such as anonymous usage data, general demographic information we may collect, referring/exit pages and URLs, platform types, preferences you submit and preferences that are generated based on the data you submit and number of clicks. Personal Information includes only your email, which you submit to us through the registration process at the Site.
Information collected via Technology
To activate the Service you do not need to submit any Personal Information other than your email address. To use the Service thereafter, you do not need to submit further Personal Information. However, in an effort to improve the quality of the Service, we track information provided to us by your browser or by our software application when you view or use the Service, such as the website you came from (known as the “referring URL”), the type of browser you use, the device from which you connected to the Service, the time and date of access, and other information that does not personally identify you. We track this information using cookies, or small text files which include an anonymous unique identifier. Cookies are sent to a user’s browser from our servers and are stored on the user’s computer hard drive. Sending a cookie to a user’s browser enables us to collect Non-Personal information about that user and keep a record of the user’s preferences when utilizing our services, both on an individual and aggregate basis.
The Company may use both persistent and session cookies; persistent cookies remain on your computer after you close your session and until you delete them, while session cookies expire when you close your browser.
Information you provide us by registering for an account
In general, the Personal Information you provide to us is used to help us communicate with you. For example, we use Personal Information to contact users in response to questions, solicit feedback from users, provide technical support, and inform users about promotional offers.
We implement security measures designed to protect your information from unauthorized access. Your account is protected by your account password and we urge you to take steps to keep your personal information safe by not disclosing your password and by logging out of your account after each use. We further protect your information from potential security breaches by implementing certain technological security measures including encryption, firewalls and secure socket layer technology. However, these measures do not guarantee that your information will not be accessed, disclosed, altered or destroyed by breach of such firewalls and secure server software. By using our Service, you acknowledge that you understand and agree to assume these risks.
During your 30 Free Trial, there is no credit card required. After the trial ends (or at any time during the trial), you can upgrade to the paid version using your debit or credit card. Your monthly subscription is automatically charged each month on the same date your signed up with, unless you had requested to move the date to a new one of course. There is no contract and you may cancel services at anytime. All we required is a 5 day heads up before your next billing cycle that you wish to cancel, and we will get you taken care of no questions asked. Simply contact our team for more details.
We can not guarantee mail delivery to the destination. Once we pass it off to the post office, it is out of our hands. If you have a tracking number with the Certified Mail option, you can track delivery to the destination. 1st Class letters do not come with tracking. The post office in general loses around 2-3% of all mail and packages, so there may be instances where letters simply get "lost" with the post office, or for some reason get refused at the destination, or not delivered. Unfortunately this is just one of those "costs of doing business" situations if that happens. Due to the large volume of mail that we facilitate via DisputeFox, we are unable to track down any missing mail, raise cases, or ask / provide refunds in those instances. Using our built in mail service has massive benefits and the savings on time alone, far out-weigh any lost letters that may occur. The service is optional of course, and is to be used at your own risk.
If you handle other people's data using DisputeFox, such as information about your clients, you are entrusting that data to us for processing. If you use a DisputeFox website and give the app access to your contacts and photo library, you are entrusting data to us. The data you entrust to us for processing is called service data.
You own your service data. We protect it, limit access to it, and only process it according to your instructions. You may access it, share it through third-party integrations, and request that we export or delete it.
We hold the data in your account as long as you choose to use DisputeFox Services. After you terminate your account, your data will be automatically deleted from our active database within 6 months and from our backups within 3 months after that.
If you are in the European Economic Area and you believe that someone has entrusted your information to us for processing (for instance, your employer or a company whose services you use), you can request certain actions from us regarding your data. To exercise those data rights, please contact the person or company that entrusted the data to us and we will work with them on your request.
DisputeFox Services integrate with many third party applications (hereinafter "Third Party Application(s)"). Access and use of the Third Party Applications may require acceptance of terms of service and privacy policies applicable to such Third Party Applications (hereinafter "Third Party Terms"). You are responsible for reading and understanding the Third Party Terms before accessing or using any Third Party Application. You acknowledge and agree that DisputeFox is not liable for any Third Party Applications. While we will try to provide you with advance notice, whenever reasonably possible, you acknowledge and agree that DisputeFox may, at any time and in our sole discretion, and without any notice to you, suspend, restrict or disable access to or remove from DisputeFox Services, any Third Party Application, without any liability to you, including without limitation for any loss of profits, revenue, data, goodwill or other intangible losses.
DisputeFox Connect (App) use and transfer of information received from Google APIs to any other app will adhere to Google API Services User Data Policy, including the Limited Use requirements.
You can log into DisputeFox CRM using service providers like Google, and Outlook. These services will authenticate your identity and give you the option to accept and share certain personal information with us, such as your name, email address and ability to send email and add events on google calendar on your behalf using the authentication tokens we receive.