Note: Our Phone lines will be unavailable through this week of April 7-11th, but you can still submit help tickets to support@disputefox.com

SMS Action Required!

If you want to continue using sms with DisputeFox
SMS MIGHT STOP WORKING FROM AUG 3RD
Unless you signup for your own Twilio number (we will assist you)
What is happening?
Phone carriers are clamping down on people using sms for spamming, which ruins it for the rest of us that use it to communicate with our leads and clients.

They have imposed new rules, which will now requires each business to have their own registered number if they are using SMS.

Since the beginning we have provided an SMS number for all of you, but this will no longer work with the new requirements.

Having your own number has its own benefits, including better delivery rates.
What you need to do..
Follow the guide below to get your own Twilio number, and then send us the information we need to do the full integration for you.

Once the integration is complete, you will no longer be charged by us for SMS, it will be between you and Twilio.

‍The guide below will walk you through signing up

STEP-BY-STEP GUIDE FOR TWILIO

There is not much you have to do, we are just being very detailed so its easy to follow
Be sure to signup with Twilio as soon as possible, as around AUGUST 3RD sms may stop working
STEP 1
Create a Twilio Account and Number
This number will ONLY be used for SMS inside DisputeFox.

Your normal business phones will stay the same as they are now, and this new number will not be used for anything other than DisputeFox.
Click Here to Signup
STEP 3
Messaging Config
Click Image to Enlarge
Scroll down on the "Configure" page to the section called "Message Configuration"
Ignore the "Voice Configuration" section
Change the long dropdown called "Configure With" to this option...
"Webhook, TwiML Bin, Function, Studio Flow, Proxy Service"
FINAL STEP
Send us the codes we need to setup
On the homepage of your Twilio account, near the bottom you will see a section called "Account Info".

There you will see 3 items that we need to integrate your new number to your DisputeFox account.
Copy each item shown in the screenshot below, and paste it into the web form fields to the right and we will take it from there!
Click Image to Enlarge
YOU MUST!
Use the SAME EMAIL ADDRESS that is associated with your account below or we won't be able to install

WHAT HAPPENS NEXT?

Once our team has finished your integration, they will email you to let you know
TYPICALLY Ready in about
24-48 Hours